FAQ
Useful answers before you send a file.
These are the questions most customers ask before ordering a custom 3D printed part. If your situation is different, the contact page is there for that.
What file types do you accept? +
The preferred upload formats are STL, STEP, OBJ, and 3MF. If your CAD software exports another format, get in touch first and we can confirm whether it will work.
How long does printing take? +
Lead time depends on part size, quantity, material, and current queue. Straightforward small parts can often move quickly, while larger or more detailed jobs may take longer. If you have a deadline, include it with the quote request.
How much does 3D printing cost? +
Pricing depends on material, print time, part size, quantity, finish requirements, and urgency. Uploading your file is the fastest way to get an accurate quote.
What if I do not have a 3D file? +
You can still reach out. A sketch, broken part, photo, or simple dimensions may be enough to discuss whether the job is possible and what the next step should be.
Can you help fix or review a model? +
Basic file review is part of the quoting process. If a model has obvious printability issues or needs a small adjustment, that can be discussed before the job moves forward.
What materials do you offer? +
Common options include PLA, PETG, ABS, and resin, depending on the part requirements and current stock. If you need something specific, ask during the quote request.
Do you print one-off parts? +
Yes. One-off parts and low-volume jobs are a core part of the service, especially for replacements, prototypes, and custom practical pieces.
Do you ship or offer pickup? +
Both options can be arranged. Shipping and local pickup availability should be confirmed when the quote is approved.
What size parts can you print? +
The maximum printable size depends on the printer and material. If a part is too large for a single piece, it may still be possible to split and assemble it.
How accurate are the printed parts? +
3D printed parts are suitable for many functional jobs, but exact tolerances depend on geometry, material, orientation, and post-processing. Critical dimensions should always be called out in advance.
Can you print confidential or proprietary parts? +
Reasonable care can be taken with private customer files, but if confidentiality matters, contact the shop before sending sensitive designs so handling expectations can be discussed.
What finish should I expect? +
Most parts will show some layer lines or support marks because this is a practical print service, not an invisible-finish production process. If appearance matters, mention it early so the right material and finish expectations can be set.